Refund policy
Return policy 1 day
[Casafy]
Our Return Window:
We want you to be happy with your purchase. If something isn't right, you may request a return within 1 day (24 hours) of delivery.
Return requests must be submitted within 24 hours of the delivery date/time shown on your tracking confirmation.
Requests submitted after this window cannot be accepted.
Condition Requirements:
To qualify for a return, items must be:
Unused, unwashed, and undamaged
In their original packaging with all tags, labels, and accessories included
Kitchen items that touch food (e.g., containers, cutting boards, utensils) must be unopened and unused for hygiene reasons
Non-Returnable Items:
Gift cards
Items marked "Final Sale" or "Clearance"
Custom or personalized items
Items returned outside the 24-hour window or without original packaging
How to Request a Return:
Email [Casafystore12@gmail.com] or use our [Contact Us page] within 24 hours of delivery, including your order number and reason for return.
We'll confirm approval and send you return instructions (and a prepaid label if the return is due to our error).
Ship the item back within 3 days of receiving return approval.
Refunds:
Once we receive and inspect the returned item, we'll notify you by email.
Approved refunds are issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error (wrong item, damaged/defective item).
Damaged, Defective, or Incorrect Items:
The 24-hour window does not limit these cases — contact us within 48 hours of delivery with your order number and photos of the issue.
We'll offer a full refund, replacement, or store credit at no extra cost.
Exchanges:
The fastest way to get the item you want is to return the original (within the 24-hour window) and place a new order.
Contact Us:
Questions about a return? Email us at [Casafystore12@gmail.com]